Refunds
All order, customer, inventory and financial data is available in your Dashboard. If you are utilizing a third party e-commerce integration, please take note of these steps.
Refund process
To process a refund, you will need to find the customer or order number, view the order details and click on the refund button. The refund button will return the entirety of the transaction amount to the customer.
Search
You can search in the Dashboard for the customer, customer's email address or order number. Alternatively, visit the Orders section and filter the view by most recent, amount, etc. Once you find the correct order, view order details and click on "Refund".
Refund & Return
By clicking on Refund, the entirety of the transaction amount will be returned to the customer. Please note that this does not trigger any shipping labels or returns processes. If you are using Shopify, please also conduct your Return process there, the Refund is only transactional in nature.
Confirm
The customer will receive an email notification advising of their refund, which will take place in 2 to 3 business days. The refund will be listed as your business name's Merchant of Record. Funds are withdrawn from your Stripe account, reflective of the refund amount.
If you have any questions about Refund or require Dashboard support, please email support@tagscommerce.com for immediate assistance.